To submit a complaint to the HCAA - Air Passenger Rights Division, please e-mail at [email protected] attaching in order of priority:
- EU COMPLAINT FORM (you can submit exactly what you filled out for the airline)
- Copy of ticket
- Boarding pass if provided
- Receipts
- Correspondence with the airline stating the date of first contact with it and its response, if any.
- Any other supporting documents you think may help to better consider your request.
