If you are a passenger with disability or reduced mobility and wish to make a complaint about the assistance provided at the airport or onboard the aircraft, use the [email protected] mail address. By filing a complaint using the abovementioned mail, your request will be examined in an expeditious manner

Useful information for passengers’ rights and security controls at airports

HCAA is responsible for aviation security. Specific measures have to be implemented at all airports in order to protect passengers against possible acts of unlawful interference.

According to the above, before flying you will have to go through airport security check points for the required security controls. In order to be familiarized with the procedures, useful information and advice are provided so that you are better prepared for the screening and that you get a more pleasant travel experience.