Flight Delays

When flight delay is referred, it is always understood as long delay, which is defined as follows:

  1. In relation to the flight departure time

If your flight is up to 1500 km and has a delay of at least two (2) hours


If your flight is from 1500 to 3500 km and your flight is delayed for at least three (3) hours


If your flight is over 3500 km and has a delay of at least four (4) hours

then you have suffered a long delay and you are entitled to care and specifically:

  • meals and refreshments depending on the waiting time
  • two phone calls, telex or fax or e-mail.

Also, if the expected departure time is at least the next day

  • hotel accommodation and
  • transfer between airport and accommodation (hotel or other)

Also, if the delay is at least five (5) hours you have an additional option

  • Return within seven (7) days of the ticket price for the part that was not used or even for the part that was used if the flight no longer serves any purpose and
  • If applicable, return flight to your original point of departure as soon as possible
  1. In relation to arrival time at your destination

If you arrive at your final destination with a delay of at least 3 hours compared to the time of arrival at the airport stated in your original booking, you are entitled to compensation as follows:

  • for short-haul flights (up to 1500 km): 250 euros
  • medium distance flights (from 1500 to 3500 km): 400 euros
  • long-haul flights (over 3500 km): 600 euros. (When the arrival delay is less than four hours, the compensation may be reduced by 50% and therefore amounts to EUR 300)

IMPORTANT: The actual air carrier is not obliged to pay compensation if it can prove that the cancellation was caused by extraordinary circumstances which could not have been avoided even if all reasonable steps had been taken.